NetLibrary Issues Resolved!

For quite some time now, we've had issues with NetLibrary not recognizing random computers as logging in from Georgia Perimeter College. GALILEO has contacted them about this in the past, and they claimed to have our complete IP range, so we were all stumped.

Well, Katie at GALILEO gave it another go recently, and it turns out that NetLibrary was was missing one IP address out of our range of IPs. (This most likely explains why the problem was so random.) She has requested that they add the missing IP and that ought to fix it. Yay, Katie!

If the problem should crop up again, Katie has also requested that we submit a comment through the "Contact Us" feature on the GALILEO website, from the machine that is actually experiencing the problem, at the time the problem actually occurred. That way, GALILEO can capture information about the IP address during the session. (Of course, this is good practice for problems you might be having with any GALILEO database. Not sure which databases are GPC and which ones are GALILEO? See my post on that very topic.)

Problems with NetLibrary

It has come to my attention that Dunwoody has been having some problems with NetLibrary access. Apparently, NetLibrary will recognize them by IP address on some machines, but not on others. To add to this, whether or not a certain machine recognizes them by IP varies from day to day.

I’ve been in communication with, Katie, our GALILEO rep about this problem and NetLibrary has our correct IP range, so we are all stumped. If anyone else is having problems, can you drop me a line about it? Please give me as much detail as you can, like the inventory number of your PC, time of day, etc. I’ll relate all this to Katie and we’ll see what we can do.

In the meantime, it’s not an ideal solution, but, if you are trying to use NetLibrary and it doesn’t recognize you as being at GPC, move to a different machine and that should work. Sorry about this, everybody.

Net Library Requires a Password for At Home Searching

I thought I would let every one know that Net Library requires a free account and password which you can set up while logged in to GALILEO for home searching. I learned this when trying to read a Net Library book at home.