GPC Databases vs. GALILEO Databases

Hi all. I've had a lot of questions recently about where to report problems with certain databases, so I just wanted to take the opportunity to review the whole procedure.

Problems with GPC databases should be reported to me, if they're very detailed problems, an email is better. If you just want to say, "Hey, Tessa. JSTOR is down," of course, you can just give me a jingle.

Problems with GALILEO-managed databases should be reported to GALILEO. I am not able to correct problems with non-GPC databases, and don't even have contact information for those vendors, so I would just have to forward your problem report to GALILEO, and that is not GALILEO's preferred method. They want you to report problems directly to them using the Contact Us form at the top right of their webpages. Make sure you report the problem from the computer you're actually experiencing it on. The form will collect information about that computer and your session which could be very helpful to the GALILEO folks trying to diagnose the problem.

Now, how can you tell what's a GPC database and what's a GALILEO database?

If you're on the library website, GPC databases are those listed on the following page (except the GALILEO link, natch):

http://www.gpc.edu/library/articles.htm

Anything not on this page is a GALILEO-managed database.

If you're in GALILEO, GPC databases are those that have the little GPC orb to the right of their names (in the Databases, A-Z list) and state, in red type, "Subscription provided by Georgia Perimeter College."

Please just let me know if you have any more questions about this procedure. Thanks everyone!