Odd Block Behavior in Voyager

I've learned a couple of things about the way blocks behave in Voyager, and I wanted to share with everyone.

1.) Occasionally, in a patron's web account, you may see that they are blocked, but it doesn't say why. Under the "Patron Blocks" section, it will say "Block Reason," then fail to elaborate. If you come across this, please let me know. (I'll need the patron's name and 900#.) This is a bug, and our server site can often fix it, making the block reason appear.

2.) Patrons will be blocked in their web accounts simply for reaching their charge limit in a particular item type. This is the only way that limits can work in Voyager. Sad, but true. For example, if a student has 3 DVDs charged out (the limit for the GPC STUDENT patron group), they will be blocked in their web account and will be unable to renew any charged items online, regardless of item type. However, they can still request items in the catalog, charge other item types, and staff with Circulation Supervisor privileges in Voyager can renew items for them in the Circulation module. (Unfortunately, I think the system would let them request another DVD, but it won't let them check it out until they return one of the 3 they have charged.)

If anyone has any questions about this, please just let me know.