Hmmm, thought I posted this yesterday but it seems to have vanished. Blogger fun.
There's an article in the current Library Journal by Aaron Schmidt and Michael Stephens called "IM Me" that gives a good overview of using instant messengers like Yahoo or MSN to provide chat reference services. We're looking into doing this for the Distance Learning students in the DL Committee. Any thoughts on doing a trial of it over the Summer for all users? It would be completely voluntary. If it doesn't work out, then we can go back to just providing for DL students through the DL committee. We can discuss at the next meeting if there is interest.
Along the same lines, I went to a program at ACRL called Collaboration or Chaos? How To Develop, Staff and Promote A Successful Collaborative Virtual Reference Project*. The presenters dealt more with commercial services like 24/7 instead of IM but it was still very interesting from the collaboration persperctive. If we do some sort of virtual reference, it would be an internally collaborative project.
*PowerPoint presentation.
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