There is a partial power outage at Clarkston, including C Building where our EZ Proxy Server is located, so we're currently not able to connect to the databases which GPC pays for outside of our GALILEO subscription. These resources include JSTOR, Project Muse, Literature Resource Center and Opposing Viewpoints. A complete list of these databases can be found on the GPC Libraries website, under "Find More Articles".
Tessa has verified that the ez proxy server is currently down, but OIT may be able to have it running later today.
Update from Tessa: Three cheers for OIT!
I just got a phone call from Andrew asking me to test our EZProxy access and it is up and running now. He says that it should be stable from here on out unless the partial power in the C building goes south again. So, if you experience any more connection time outs, it is most likely the fritzy power, which will hopefully be completely cleared up by tomorrow.
Wednesday, November 29, 2006
Tuesday, November 28, 2006
Problems with NetLibrary
It has come to my attention that Dunwoody has been having some problems with NetLibrary access. Apparently, NetLibrary will recognize them by IP address on some machines, but not on others. To add to this, whether or not a certain machine recognizes them by IP varies from day to day.
I’ve been in communication with, Katie, our GALILEO rep about this problem and NetLibrary has our correct IP range, so we are all stumped. If anyone else is having problems, can you drop me a line about it? Please give me as much detail as you can, like the inventory number of your PC, time of day, etc. I’ll relate all this to Katie and we’ll see what we can do.
In the meantime, it’s not an ideal solution, but, if you are trying to use NetLibrary and it doesn’t recognize you as being at GPC, move to a different machine and that should work. Sorry about this, everybody.
I’ve been in communication with, Katie, our GALILEO rep about this problem and NetLibrary has our correct IP range, so we are all stumped. If anyone else is having problems, can you drop me a line about it? Please give me as much detail as you can, like the inventory number of your PC, time of day, etc. I’ll relate all this to Katie and we’ll see what we can do.
In the meantime, it’s not an ideal solution, but, if you are trying to use NetLibrary and it doesn’t recognize you as being at GPC, move to a different machine and that should work. Sorry about this, everybody.
Monday, November 06, 2006
USG Upgrade to Voyager 6.1
No specific dates for GPC yet, but they're predicting sometime this December and I expect that I'll start working on our individual machines shortly after that. (I have to touch each PC that has the Voyager client.) The Voyager 6.1 documentation has been placed on the GIL Download web site. Remember that access to the GIL Download web site requires our SupportWeb user id and password. If you've forgotten it, drop me an email and I'll send it to you.
The GIL Download site has user guides for each module in Voyager 6.1, but they're extremely long (828 pages for circulation alone). I would, however, recommend taking the time to read the release notes, which are a much more manageable length (9 pages). Some of the highlights are search enhancements in WebVoyage and the Voyager staff interface, improvements to the display and sorting of results lists in the staff interface and the display of results lists in WebVoyage, and ISBN-13 support.
This is the gist of what I know right now, but please feel free to send me your questions and I'll do what I can to get them answered.
The GIL Download site has user guides for each module in Voyager 6.1, but they're extremely long (828 pages for circulation alone). I would, however, recommend taking the time to read the release notes, which are a much more manageable length (9 pages). Some of the highlights are search enhancements in WebVoyage and the Voyager staff interface, improvements to the display and sorting of results lists in the staff interface and the display of results lists in WebVoyage, and ISBN-13 support.
This is the gist of what I know right now, but please feel free to send me your questions and I'll do what I can to get them answered.
Wednesday, November 01, 2006
Internet Explorer 7- Upgrade NOT Recommended
I figure that everyone saw this genmail, but, with all the computers we have in the libraries, it bears repeating.
As of today, Microsoft will be pushing Internet Explorer 7 as a high priority update through Windows Update. If you have a PC that is set to download and install updates automatically, you'll be getting this new IE and it is not receiving rave reports. As I understand it, this new version is causing some problems with Banner and WebCT, and is likely to cause problems with other Web applications. Now, after speaking with our friendly neighborhood OIT guy, Andrew, I have learned that a script was run last night to connect everyone's Windows Update to a central server at OIT. Updates from Microsoft will go through this server before being released to our individual PCs and OIT will not be allowing the IE7 update to go through at this time. If anyone has trouble accessing websites on a library computer, check the version number of IE as your first troubleshooting step. The new one may have slipped through on that machine and you should call OIT and have it removed. I'd keep a close eye on your public computers in particular, if students are using them for WebCT, Banner, and the like.
I would also advise not upgrading your home PCs to this new IE version just yet. However, if it slips through, I understand that it is a little easier to uninstall than previous versions. Best to avoid all that mess and just not install it in the first place though. Or better yet, use Firefox. I've used it at home and in the office for a couple of years and I'm in love. It's the best-est. Erik Larkin of PC World has written a very detailed review of the two browsers, if anyone is interested.
As of today, Microsoft will be pushing Internet Explorer 7 as a high priority update through Windows Update. If you have a PC that is set to download and install updates automatically, you'll be getting this new IE and it is not receiving rave reports. As I understand it, this new version is causing some problems with Banner and WebCT, and is likely to cause problems with other Web applications. Now, after speaking with our friendly neighborhood OIT guy, Andrew, I have learned that a script was run last night to connect everyone's Windows Update to a central server at OIT. Updates from Microsoft will go through this server before being released to our individual PCs and OIT will not be allowing the IE7 update to go through at this time. If anyone has trouble accessing websites on a library computer, check the version number of IE as your first troubleshooting step. The new one may have slipped through on that machine and you should call OIT and have it removed. I'd keep a close eye on your public computers in particular, if students are using them for WebCT, Banner, and the like.
I would also advise not upgrading your home PCs to this new IE version just yet. However, if it slips through, I understand that it is a little easier to uninstall than previous versions. Best to avoid all that mess and just not install it in the first place though. Or better yet, use Firefox. I've used it at home and in the office for a couple of years and I'm in love. It's the best-est. Erik Larkin of PC World has written a very detailed review of the two browsers, if anyone is interested.
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