JSTOR - emailing citations

Several of us have been having difficulty opening emailed JSTOR documents when off campus. Has anyone had success emailing JSTOR citations and opening the entire document off campus? I've followed the directions for emailing citations and can open the email and see the persistent/stable url, but when I try to open the document (off campus) I'm blocked from accessing the full text. I tried opening JSTOR in another window, thinking that might help, but it didn't work. If I'm on campus, I am able to open the document from the emailed citation. Any suggestions?