This feature is native in the Google Chrome browser, so all you have to do to us it in Chrome is log into webchat, open the Actions menu in the top right of the screen, and click "Enable Desktop Notifications".
Desktop Notifications will also work in Firefox, but you do have to install an add-on. (You should not have to be an admin to do this. We've tested it on a power user machine and it worked just fine.)
Go to this page and click the "Add to Firefox" button.
Just follow the prompts after that. You must to restart Firefox to enable the add-on.
After Firefox has restarted, log into LibraryH3lp webchat, open the Actions menu in the top right of the screen, and click "Enable Desktop Notifications".
At some point during the process, you will also be notified that libraryh3lp.com is asking for permission to show desktop notifications. Click "Allow".
At the moment, Desktop Notifications don't work at all in IE. So, remember, don't click on the blue E!
If you have enabled Desktop notifications correctly a little window with the blue LibraryH3lp question mark should pop up in the lower right hand corner of your monitor, if there is chat activity and the webchat client is minimized or not on top. Don't worry about the "Options" menu on those notifications. It's under-the-hood stuff, not cosmetic. Just leave it at the defaults.
Just email Tessa with any questions!
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