Eagle Eye Amy B. alerted me to a problem one of her patrons had in requesting something in the OPAC, and, as a result, I've uncovered an odd bug that everyone should be aware of.
If a patron is trying to request a DVD for intercampus loan, through the OPAC, and there is a Newton Faculty DVD holding on the record, there is a small chance that the request will be denied and they'll get that "Your Patron Initiated Request failed" message.
As best as I can tell, here's what's happening. The Newton Faculty DVD location is not available for intercampus loan. (It's Call Slip that's running this.) If Call Slip latches onto the Newton Faculty DVD holding first, instead of seeing that it's unavailable and just rolling over to the next available holding, it's just denying the request.
So, if you encounter a patron having this problem, go into Circulation and place the request for them on the exact item record that they want. That will work just fine. Then, drop me a line with the title you're having problems with and the barcode of the item you placed the request on. I won't bore you with the details, but I believe that part of this problem is caused by the MFHD ID numbers, and I may be apply a little manual fix to make sure that it doesn't happen in the future on that bib record.
I'm going to report this to Ex Libris, but there's no telling when or if they'll fix it. So, just be on the lookout for it and tell me whenever you find an instance of this behavior. Just let me know if you have any questions!
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