It has come to my attention that Dunwoody has been having some problems with NetLibrary access. Apparently, NetLibrary will recognize them by IP address on some machines, but not on others. To add to this, whether or not a certain machine recognizes them by IP varies from day to day.
I’ve been in communication with, Katie, our GALILEO rep about this problem and NetLibrary has our correct IP range, so we are all stumped. If anyone else is having problems, can you drop me a line about it? Please give me as much detail as you can, like the inventory number of your PC, time of day, etc. I’ll relate all this to Katie and we’ll see what we can do.
In the meantime, it’s not an ideal solution, but, if you are trying to use NetLibrary and it doesn’t recognize you as being at GPC, move to a different machine and that should work. Sorry about this, everybody.
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3 comments:
Would logging out of GALILEO and logging back in with the off campus password help too?
Hmmm. We didn't try this. Do you mean clicking the "log in as another user" link and logging in with the GALILEO password rather than relying on IP recognition? If so, it's worth a try, but I don't think it would make a difference when linking to ebooks from the catalog. It might help for searching NetLibrary directly though.
Yeah, that's what I meant. If the direct catalog link doesn't work, log into GALILEO w/ the password and search the title in NetLibrary directly. Could save moving the patron to another computer, and in situations when there are no other computers available to move them to.
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